🚚 Shipping & Returns

Shipping Information

  • Processing Time: All orders are processed within 2–3 business days.

  • UK Delivery: Standard delivery usually takes 3–5 working days after dispatch.

  • International Delivery: Available to select countries; delivery times vary depending on location (usually 7–14 working days).

  • Tracking: Once your order has been shipped, you’ll receive an email with a tracking number so you can follow your parcel’s journey.

Shipping Costs

  • UK Orders: Flat rate of £3.99 (Free shipping on orders over £21).

Returns & Exchanges

We want you to be 100% happy with your purchase. If something isn’t right, here’s how we can help:

  • Return Period: You may return most items within 14 days of delivery.

  • Eligibility: Items must be unused, in original condition, and in original packaging.

  • Custom Products: Because our products are personalized, returns are only accepted if there is a fault, misprint, or defect.

  • How to Return: Contact us at [email protected]

     

    with your order number and reason for return. We’ll provide return instructions.

Refunds

  • Once we receive and inspect your return, we’ll notify you.

  • Approved refunds will be processed back to your original payment method within 5–7 business days.

Questions?

If you have any concerns about shipping, delivery, or returns, please contact our friendly support team at [email protected]

 

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